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class AcdAgent < ActiveRecord::Base
DESTINATION_TYPES = ['SipAccount']
STATUSES = ['active', 'inactive']
attr_accessible :uuid, :name, :status, :automatic_call_distributor_id, :last_call, :calls_answered, :destination_type, :destination_id
belongs_to :automatic_call_distributor
belongs_to :destination, :polymorphic => true
after_save :set_presence
# Validations:
#
validates_presence_of :name
validates_presence_of :destination
validates_presence_of :destination_id
def to_s
self.name || I18n.t('acd_agents.name') + ' ID ' + self.id.to_s
end
def toggle_status
if self.status == 'active'
self.status = 'inactive'
else
self.status = 'active'
end
return self.save
end
private
def set_presence
dialplan_function = nil
state = 'early'
if self.status == 'active'
state = 'confirmed'
elsif self.status == 'inactive'
state = 'terminated'
end
require 'freeswitch_event'
event = FreeswitchEvent.new("PRESENCE_IN")
event.add_header("proto", "sip")
event.add_header("from", "f-acdmtg-#{self.id}@#{SipDomain.first.host}")
event.add_header("event_type", "presence")
event.add_header("alt_event_type", "dialog")
event.add_header("presence-call-direction", "outbound")
event.add_header("answer-state", state)
event.add_header("unique-id", "acd_agent_#{self.id}")
return event.fire()
end
end
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